Technical Skills: API, Git, Python, Bash, Linux, Azure Datastore, Azure DataFactory, Salesforce, JIRA, Splunk, Grafana, MixPanel, SQL, React, TypeScript, Node, JSON, Ticketing System, Office365, Quip, Sharepoint, Software Support, Customer Support, Technical Support

• Develop RMS software submission and validation frameworks to meet State and Federal requirements
• Identify key RMS challenges, propose solutions, and seek feedback from leadership and stakeholders
• Work directly with RMS Support Analysts and Engineers to develop plans and meet requirements
• Develop and maintain automated processes that support Axon's product deployment and evolution at scale
• Partner with internal teams and agencies to make public safety data accessible and actionable
• Facilitate cross-team collaboration among engineers, customer solution architects, and business analysts
• Build and configure internal RMS development and staging environments for testing and troubleshooting

Axon Aid Emergency Response Team - Drone Pilot (Jan 2024 - Present)

• Part 107 Certified
• Maintain knowledge and technical skills of DJI's line of enterprise drones (Air, Mavic, Matrisse)
• Collaborate with agencies during flight missions to gather media through Axon Air powered by DroneSense

Software Support Engineer - Tier 2 (Feb 2023 - May 2024)

• Represent Axon's technical expertise to an agency through superior support services
• Collaborate with the customer and make the right technical decisions to accomplish their intended outcomes
• Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Log & provide detailed notes on each customer interaction
• Develop knowledge base articles on top issues
• Solve problems effectively in an ever-evolving environment
• Report bugs and trends to the necessary Axon teams
• Proactively improve knowledge and develop analytical and technical skills
• Provide back-up support to other Software Support teams - Integrations, NIBRS, Data

Technical Skills: Help Desk, Ticketing Systems, Network Security, Firewalls, Virtual Private Network (VPN), Virtual Machines, Microsoft Azure, Active Directory, Windows, Ubuntu, Remote Desktop, SSH

Active Directory Administration on Server 2019:

• Installed and configured Active Directory Domain Services (promoted new domain)
• Setup file and folder shares and assigned permissions
• Used PowerShell to automate the creation of thousands of users

Help Desk Ticketing System (osTicket):

• Created environment in Azure (compute) to install and configure osTicket
• Performed initial administrative setup of osTicket (users, groups, SLAs, help topics, etc)
• Created, triaged, and resolved mock tickets in lab environment

Technologies: Squarespace, Google Workplace, Google Sheets, Office 365, Meta Business, Instagram, YouTube, MacOS

• Designed, maintained, and updated school website (https://tsrkali.com)
• Taught martial arts and self-defense classes to adults ages 18 and over
• Developed curricula and assessments necessary to track student progress
• Organized and hosted community outreach events

Technical Skills: HTML5, CSS, Javascript, Bootstrap, Python, Flask, MySQL, Java 11, Spring Tool Suite, MongoDB, Express, React, Node.js, Postman, MySQL Workbench, MongoDB Compass, AWS, MacOS, Windows, Linux

• Lead backend developer for a team that built a movie review app using Python, Flask, MySQL, and the IMDb API
• Deployed 2 full stack apps onto AWS EC2 in under 4 hrs resulting in receiving highest scores on final examinations for Java and MERN stacks
• Created a proof of concept instructor portal app as a final solo project using Python, Flask, and MySQL on the backend and HTML5, CSS, Javascript, and Bootstrap on the frontend
• Wrote over 2000 lines of code and made over 200 contributions to GitHub during time in the program

Technical Skills: WordPress, Genesis, Google Workspace, Office 365, Meta Business, Instagram, YouTube, Twitter, MacOS

• Boosted revenue by 10% annually the past 6 years through excellent customer service, organization, and planning
• Closed over 83% of sales prospects into repeat purchase clients at an average of 3.2K per training package
• Leveraged business website built on a WordPress platform and the Genesis framework to attract and pre-qualify prospective clients
• Created 3-5 blog and social media posts per month to generate 3-5 leads per month

Technologies: Squarespace, Google Office Suite, Google Sheets, Microsoft Office 365, Virtua Gym, MacOS, Windows

• Built and developed a training and operations team focused on growth, development, and customer service
• Ensured that the studio was appropriately staffed with a high level team
• Provided feedback, performance evaluations, and development plans, partnering with the Director of Operations as appropriate

Technologies: Google Office Suite, Google Sheets, Microsoft Office 365, MacOS, Windows

• Analyzed and tracked data in order to meet departmental revenue and utilization goals
• Assisted in developing marketing strategies for the fitness and nutrition departments
• Designed and implemented goal oriented fitness programs for individual and group services
• Provided nutrition consulting for health, performance, and body composition goals
• Lead and/or assisted in numerous wellness based workshops internally and externally

• Taught classes in the Advanced Personal Training Department
• Classes included, Anatomy, Physiology, Myology, and Program Design
• Designed lesson plans and examinations based on course objectives

• Instructor for CEC approved Level 1 Kettlebell Teacher Training
• Taught lectures and conducted examinations for groups of 15-50 fitness professionals based on course outline and material

Education Coordinator:

• As education coordinator, provided guidance and goals setting to students in a NYS certified personal training program
• As instructor, taught classes in Anatomy, Kinesiology, Exercies Testing and Prescription, and Program Design

Instructor:

• As instructor, taught classes in Anatomy, Kinesiology, Exercies Testing and Prescription, and Program Design

Tier 3+ Trainer:

• Performed 100-120 sessions per month
• Exceeded company bonus incentives by 5-10% month over month
• Developed individualized exercise programs to facilitate client health, performance, and aesthetic goals

Fitness Manager:

• Supported the Personal Training Manager in achieving club personal training sales and utilization goals
• Hired, trained, and developed a team of over 40 trainers to hit 107% and 105% of annual PT sales and utilization goals respectively in 2007 achieving a record for the company flagship location
• Mentored and empowered trainers with the tools necessary to generate an average of 55-65K in annual income

Master Instructor:

• Delivered Equinox Fitness Training Institute curriculum at multiple locations
• Taught Anatomy and Kinesiology, Motor Learning, Exercise Physiology, and Program Design
• Increased training quality company wide as a master instructor teaching 2 classes per month to a class size of over 30 trainers